Get your website ready for ongoing care
Prepare the website details
- Your website domain and platform
- Relevant platform version, hosting environment and custom integrations
- Known issues, priorities and release constraints
- The people who approve access and production changes
Agree secure access
We confirm the access needed for the agreed work and how to share it securely. Use dedicated accounts where possible. Do not send passwords, private keys or full payment details in public forms or ordinary support messages.
Submit useful support requests
Include the affected website, steps to reproduce, expected behavior, actual behavior and relevant non-sensitive screenshots or error references. Urgency helps triage; response obligations are those agreed in your plan and service terms.
Track your service
Your account groups subscriptions, websites and support activity. Billing status and service eligibility are checked before subscription work is authorized.