Services
Our support subscriptions give your online store ongoing care from senior engineers. Choose a monthly or yearly plan for the platform you run, and get patches, monitoring and engineering hours in one place.
Support subscriptions for every platform
- Magento Support: Security patches, upgrades, performance tuning and bug fixing for Magento Open Source and Adobe Commerce. Starter from $299 a month, Pro from $799.
- Shopify Store Care: Theme fixes, app conflicts, speed checks and conversion tweaks for Shopify and Shopify Plus. From $149 a month.
- WordPress Maintenance: Tested weekly updates, daily backups, security monitoring and WooCommerce care. From $99 a month.
- Adobe Commerce Cloud Ops: Deployments, Fastly, New Relic and 24/7 incident response for Adobe Commerce on cloud infrastructure. Retainer from $1,499 a month.
Included in every plan
- Patches and updates: Security releases applied on a guaranteed schedule, tested on staging first.
- Monitoring and reports: Uptime, errors and performance watched around the clock, summarised in a monthly report.
- Response-time guarantee: 24 business hours on Starter, 8 on Pro, and 2 hours around the clock for Cloud Ops incidents.
- Engineering hours: Use them for fixes, features or questions. Unused hours roll over for three months.
How to choose a plan
Start with the platform your store runs on. Each platform has its own plan, so compare the scope and starting price before you decide. Monthly and yearly options are both available.
If your store runs Adobe Commerce on cloud infrastructure, the Cloud Ops retainer covers deployments and 24/7 incident response. WordPress and Shopify stores can start with a plan that covers updates, backups or store fixes.