Frequently asked questions
Find answers about orders, products, accounts and support, or ask us a question.
Licenses and installation
- How does extension licensing work?
- Can I install an extension on staging and development copies of my store?
- How is a license key activated?
- Can I move my license to a different domain?
- How do I install an extension?
- What are Composer access keys and how do I keep them safe?
Updates and compatibility
Orders, billing and refunds
Support plans and services
- What is the difference between monthly and yearly billing?
- Do subscriptions renew automatically?
- How do I cancel a subscription?
- How fast does support respond?
- What access do your engineers need to my store?
- Who owns the custom code written for my store?
Shopify apps
Your account
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