Terms and conditions

These terms and conditions govern your use of the Techimprovement website and online store and your purchase of our products and services. Tech Improvement Inc. operates the website and store from Philadelphia, Pennsylvania 19125, United States. Last updated: October 28, 2026.

Introduction to These Terms and Conditions

By browsing the website, creating an account or placing an order, you agree to these Terms. If you act on behalf of a company, you accept these Terms for it and confirm that you are authorized to do so. If you do not agree, please do not use the website.

The following documents also form part of your agreement with us:

• Our License Agreement, which governs how you may use our Magento 2 and Adobe Commerce extensions
• Our Privacy Policy, which explains how we handle personal information
• Our Data Processing Consent

Eligibility and Accounts

Our products are intended for businesses and professionals. To buy from us, you must be at least 18 years old and able to enter into a binding contract. Give accurate and complete information when you register and keep it up to date.

You can create an account with an email address and password, or sign in with Google, Facebook, Apple, Microsoft, LinkedIn, Amazon, PayPal or Pinterest. If you use social login, the provider's terms also apply. You are responsible for keeping your password, license keys and Composer access keys secure. If you suspect unauthorized use, contact info@techimprovement.net promptly.

Products and Services

• Magento 2 and Adobe Commerce extensions: sold as a one-time license per production store, with free updates. Delivered as downloadable ZIP files and through our private Composer repository.
• Shopify apps: installed through Shopify and billed as monthly or yearly subscriptions through Shopify's billing system.
• Support subscriptions: monthly or yearly plans, such as our Magento Growth package, in which our engineers look after Magento, Adobe Commerce Cloud, Shopify or WordPress stores.

Each product page describes the product's features, compatibility and, for support plans, what the package includes. If you are unsure whether a product suits your store, contact us before you buy.

Orders, Pricing and Payment

Prices are shown on the website in the currency displayed at checkout. Sales tax or VAT is added where the law requires it and is shown before you pay. We may change our prices at any time, but price changes do not affect orders we have already confirmed.

Placing an order is an offer to buy. A contract is formed when we confirm your order by email or deliver the product, whichever happens first. We may decline or cancel an order, for example if a price was shown in error, the product is no longer available or we suspect fraud. If we cancel an order you have already paid for, we will refund the full amount.

Discount codes and promotions apply only under their stated conditions and cannot be exchanged for cash.

Stripe processes card payments. We do not store full card numbers. By giving us a payment method, you confirm that you are authorized to use it. Charges for Shopify apps are billed by Shopify and appear on your Shopify invoice, and we do not process those payments ourselves.

Subscriptions and Renewals

Support subscriptions are paid in advance for each monthly or yearly period and renew automatically at the end of each period until you cancel. You can cancel at any time from your account. Cancellation takes effect at the end of the current billing period, and you will not be charged again.

If we change the price of a subscription, we will tell you by email before the new price applies to your next renewal. If a renewal payment fails, we may try the charge again and may pause the service until payment is received. Manage Shopify app subscriptions in Shopify by cancelling the plan or uninstalling the app from your Shopify admin.

Delivery of Digital Products

Our products are delivered digitally, so nothing is shipped. Once your payment is confirmed, your license key and downloads become available in your account, and you can generate Composer access keys for our private repository. Support subscriptions begin once the first payment is confirmed, after which we contact you to arrange access and agree on priorities.

Refunds and Cancellations

Payments are generally non-refundable once a license key or download has been provided or service work has been carried out. Exceptions apply where a refund is required by applicable law, or where Tech Improvement Inc. confirms a material defect that it cannot fix within a reasonable time.

To request a refund, email info@techimprovement.net with your order number and the reason. We will review it and reply by email. Cancelling a subscription stops future charges but does not refund the current period unless the law requires otherwise.

Consumers in countries with a legal right to withdraw from online purchases should note that delivery of digital content or services may begin as soon as the order is confirmed. Where the law allows, that right of withdrawal ends once delivery has begun.