Security, kept current
Security patches and regular health checks for the logs, cron, indexers and cache that keep your store running.
Magento support. Built around your store.
Keep Magento secure, fast and moving forward. From the everyday fixes to the next upgrade, bring experienced engineers into your corner.
Care for today. A plan for what's next.
Engineering time built in
Starter includes 5 engineering hours per month. Pro includes 15 hours and a dedicated lead engineer for a growing backlog.
Performance with a plan
Pro adds Varnish, Redis, indexing and query tuning, alongside a quarterly Core Web Vitals and conversion review.
Release with confidence
Pro includes minor version upgrades, staging maintenance and deployment support. Enterprise coverage is scoped to your stores and requirements.
Support that fits your store.
Choose the level of care that works for your business.
A simple start. Ongoing progress.
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Choose your support level
Compare the engineering time, response terms and coverage in the plans below.
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Give us the context
Share your store setup, access requirements and the work that matters most.
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Keep making progress
Bring fixes and improvements into a clear backlog alongside regular store care.
A few things you might be wondering.
If you have a question that isn’t covered here, get in touch and we’ll be happy to help.
Contact usWhat is the difference between Starter and Pro?
Starter covers the essentials with 5 engineering hours per month. Pro includes 15 hours, a dedicated lead engineer, minor upgrades, performance tuning and staging support. The live plan cards show the complete inclusions.
How quickly will my ticket receive a response?
Starter tickets are answered within 24 business hours; Pro priority tickets within 8 business hours. Enterprise response terms are agreed in your contract. A response time is not a guaranteed resolution time.
Do unused engineering hours roll over?
The Starter plan allows unused hours to roll over for 3 months. Check the inclusions of your chosen plan for the terms that apply to it.
Can I choose monthly or yearly billing?
Use the billing selector below to see the periods currently offered for each plan. The card shows the amount charged for that period and any available savings.