Support subscriptions
Expert store care. Four platforms. One team.
Monthly support and maintenance run by senior engineers for Magento, Shopify, WordPress and Adobe Commerce Cloud. Choose your platform and plan, pay monthly or yearly, and pause or cancel in your account.
Choose your platform.
Every service has its own plans, inclusions and response terms. Open a service to see its plans, prices and billing periods.
The services at a glance.
What each service covers each month. The plan pages list every inclusion and the terms that apply.
| Service | Magento | Shopify | WordPress | Adobe Commerce Cloud |
|---|---|---|---|---|
| Covers | Magento Open Source and Adobe Commerce | Shopify and Shopify Plus | WordPress and WooCommerce | Adobe Commerce on cloud, Starter and Pro |
| Plans | Starter, Pro and Enterprise | Store Care | Maintenance | Operations retainer |
| Time each month | 5 hours (Starter), 15 hours (Pro) | 4 developer hours | 2 developer hours | 20 engineering hours |
| Ongoing care | Security patches, health checks, uptime monitoring | Theme update review, speed check, quarterly audit | Tested updates, daily backups, malware monitoring | Deployments, Fastly, New Relic and log monitoring |
| Response | 24 business hours (Starter), 8 business hours (Pro) | 24 business hours | Uptime and malware monitoring | Incidents within 2 hours, 24/7 for Sev-1 |
Included in every plan.
Senior engineers
Your tickets and changes are handled by engineers who work with your platform, not a call centre.
Hours for real work
Every plan includes engineering or developer hours each month for fixes and improvements.
Monthly or yearly billing
Pick the billing period on the plan card. The card shows the price for that period and any saving.
Pause or cancel
Pause or cancel in your account. A cancellation takes effect at the end of the paid period.
A simple start. Ongoing progress.
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01
Choose a service and plan
Open the service for your platform, compare its plans and subscribe monthly or yearly.
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02
Share your setup
Tell us about your store or site, the access we need and the work that matters most.
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03
Get regular care
Updates, monitoring and your backlog move forward every month, with one team to talk to.
Questions, answered.
Something else on your mind? Get in touch and we will help you choose.
Which service is right for my store?
Choose the service for the platform your store or site runs on. For several stores, several platforms or custom service levels, ask us about Enterprise coverage.
Can I pay monthly or yearly?
Yes. Each plan card shows the billing periods it offers and any saving. Choose one before you subscribe.
How do I pause or cancel?
Open My Account › My Subscriptions. You can pause for a number of billing cycles or cancel; a cancellation takes effect at the end of the paid period.
What do you need from me to start?
Access to your store or site, a staging environment if you have one, and your priorities. We agree the details when we start.
Is a response time a fix time?
No. A response time is when an engineer picks up your ticket. How long a fix takes depends on the issue, and we keep you posted.
Do you also build extensions?
Yes. Our Magento extensions and Shopify apps are built and supported by the same team. Browse the extensions.
Not sure which plan fits? Let’s talk.
Talk to an expert