FAQ & Help Center
A help center for your store: FAQ pages with categories, search that lists answers while customers type, and a question form.
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Questions about compatibility? Contact us.
Details
FAQ & Help Center is a Magento FAQ extension that adds a searchable knowledge base to your store. Write questions and answers in the admin, organize them into categories, and help customers find relevant answers on FAQ pages and beside your forms.
Magento FAQ extension features
- Organized FAQ pages: The home page lists every category with its first questions. Category pages display answers in an accordion, with links to individual answers. Question pages include related questions.
- FAQ-only search: Find questions despite different word endings or small typos. Add synonyms and alternative words customers use to help them find the right answer.
- Results while typing: Matching questions appear below the search box with the beginning of their answers. A search results page also displays matches.
- Customer question form: Customers can submit unanswered questions at the bottom of FAQ pages. Review submissions in the admin, email answers to customers, and publish useful questions. The extension sends notifications to the store and customer.
Show relevant answers beside customer forms
As customers type a message, published questions with similar meanings appear with short answers and links to the full answers. The panel sits beside the form on wide screens and below the field on phones, helping customers find information before sending a message.
Use this feature with the contact form, FAQ question form, Techimprovement Form Builder forms, or another form you specify by its CSS selector.
Optional AI answers from your store content
The included FAQ AI and AI Content modules can suggest short answers beside forms or in FAQ search when no question matches. AI answers use your published FAQ answers and the store information you enter. Set up a Claude or ChatGPT API key in AI Content to enable them; all non-AI features work without a key.
- Let customers rate suggested answers. Review every displayed answer, its display count, and its ratings under Answers on Forms.
- Turn useful AI answers into FAQ questions with one click.
- Draft answers to customer questions in the admin, individually or in bulk, and optionally create drafts automatically for new questions.
- Set hourly and daily limits to control AI usage.
Manage content, search visibility, and spam protection
Manage questions, categories, and AI answers on forms under Content > FAQ. Configure the URL prefix, page text, question form, similar-question forms and fields, AI limits, and synonyms under Stores > Configuration.
FAQ pages support their own URLs, meta titles and descriptions, canonical links, schema.org FAQPage data, and XML sitemap links. Full page caching keeps pages cached and refreshes them when you save a question or category.
Spam protection includes a honeypot field and a per-visitor limit. You can also enable Google reCAPTCHA through Magento's reCAPTCHA settings, using Magento's reCAPTCHA modules and Google keys.
Luma and Hyvä support
One package supports Luma, Luma-based themes, and Hyvä without a compatibility module or Tailwind build. Hyvä requires Hyvä Theme 1.3 or later with Hyva/default or a child theme.
On Hyvä, FAQ pages load their own plain stylesheet and scripts. The similar-questions panel loads its stylesheet only on pages containing one of your configured forms. FAQ styling follows the theme's colors and font, with CSS custom properties available for adjustments.
Requirements
- Platform: Magento Open Source or Adobe Commerce 2.4.7–2.4.9.
- PHP: Versions 8.2–8.5.
- Magento cron jobs: Required to clean up old rate-limit entries and AI answers, and to run optional automatic AI drafts for new questions.
- Optional AI: A Claude (Anthropic) or ChatGPT (OpenAI) API key configured in AI Content. The package installs the anthropic-ai/sdk Composer dependency.
- Optional form integration: Techimprovement Form Builder is required to use similar questions on its forms.
Download and edition options
Choose Community, Enterprise, or Magento Cloud. This digital product includes the FAQ & Help Center — Version 1.2.0 download and the optional-use FAQ AI and AI Content modules. The download is included with the product, not purchased separately.
Change Log
Version 1.2.0 – October 30, 2026
New
- Hyvä theme support: the FAQ pages (home, category, question, search with answers while typing and the AI answer), the question form and the similar-questions panel next to forms work and are styled on Hyvä themes (Hyvä Theme 1.3+, Hyva/default or a child theme) without a compatibility module and without a Tailwind build. Layout handles hyva_ti_faq_page (stylesheet css/faq-hyva.css and the scripts of the FAQ pages) and hyva_default (the panel script, which adds the stylesheet only on pages with a matching form). Colours follow the Hyvä theme and can be changed with CSS custom properties (--ti-faq-primary, --ti-faq-on-primary, --ti-faq-link, --ti-faq-text, --ti-faq-muted, --ti-faq-border, --ti-faq-bg, --ti-faq-surface, --ti-faq-radius, --ti-faq-field-radius, --ti-faq-font, --ti-faq-heading-font).
- reCAPTCHA of the question form on Hyvä: the widget (v2 checkbox, v2 invisible, v3) is rendered by js/ask-form.js from the settings of Magento's reCAPTCHA configuration (Model\Captcha\ReCaptcha::getWidgetConfig(), Block\AskForm::getRecaptchaWidget()).
- ViewModel\Search::getSettingsJson() / getSettings() and ViewModel\Assist::getSettingsJson().
- The default Forms of the similar-questions panel include form#contact, the contact form of Hyvä themes (stores that saved the setting keep their list and can add the line).
Improved
- js/page.js, js/search.js, js/ask-form.js and js/assist.js are plain JavaScript in UMD form: RequireJS modules on Luma as before, standalone scripts on Hyvä. The search form keeps its settings in the data-ti-faq-search attribute and the question form in data-ti-faq-ask; the answer lists have the data-ti-faq-accordion attribute.
Removed
- ViewModel\Search::getConfigJson(): the template uses getSettingsJson().
Earlier versions (3)
Version 1.1.1 – October 27, 2026
Fixed
- etc/adminhtml/system.xml was invalid: the settings *Answers While Typing in the FAQ Search* and *AI Answer in the FAQ Search When No Question Matches* were inside the of *Add to the XML Sitemap*. Stores that validate XML (developer mode) stopped with "The XML in file .../Faq/etc/adminhtml/system.xml is invalid", also in bin/magento. Both settings now show only when the FAQ is enabled, like the others.
Version 1.1.0 – October 27, 2026
New
- Answers while typing in the FAQ search. The matching questions appear under the search box with the start of their answers after 3 characters (arrow keys, Enter and Escape work; "See all results" opens the results page). Setting *Answers While Typing in the FAQ Search* (ti_faq/general/search_live, default Yes). New endpoint ti_faq/search/suggest.
- AI answer in the FAQ search. When no question matches (at least 12 characters and 3 words), a "Suggested answer" from the FAQ and store information appears under the search box and on the results page without results, with the rating and an "Ask us this question" button that fills in the question form. Setting *AI Answer in the FAQ Search When No Question Matches* (ti_faq/general/search_ai, default Yes; needs FAQ AI). New endpoint ti_faq/search/answer; the answers use the limits of the answers next to forms and are listed in Answers on Forms with the form faq-search.
- The search results page shows the answers in place, as an accordion with the first answer open.
Fixed
- The FAQ search box on the FAQ home page searched products: the page title area was a element, so the store's product autocomplete attached itself to the FAQ search. It is a now and the FAQ search finds FAQ questions only.
- A gap above the content of pages with similar questions next to a form placed in a grid or flex layout (for example the contact page): the box around the form now keeps the form's place in the layout.
- Equal matches now list the question with the shorter title first, so "How do I install an extension?" comes before longer questions that also mention installing.
Version 1.0.0 – October 27, 2026
New
- Categories and questions in Content > FAQ with grids (keyword search, category and store view filters, mass publish, unpublish and delete), forms with the page editor, store views, URL keys, positions, meta data and "Other Words Customers Use".
- Storefront: FAQ home page with all categories, category pages with an accordion (native ), question pages with related questions, search results, sidebar with search and categories, breadcrumbs and canonical links. The FAQ home page replaces a CMS page with the same URL.
- Question form on the FAQ pages: questions wait as "Waiting for an answer"; emails to the store and the customer; "Email the Answer to the Customer" when saving; consent checkbox, honeypot, hourly limit and Google reCAPTCHA.
- Similar questions next to forms while customers type: Form Builder forms (all, selected or all except selected), the contact form, the FAQ question form and any form added by CSS selector. Positions automatic, right, left, under the field and below the form; responsive.
- Meaning-based matching for the search and the panel: light stemming, accents, typo and prefix matching, stop words, configurable synonym groups and minimum match.
- AI answers next to forms when no question matches (with techimprovement/module-faq-ai): limits per page view, visitor and day, reuse of saved answers, ratings, the Answers on Forms grid and "Create FAQ Question".
- schema.org FAQPage structured data and FAQ links in the XML sitemap.
- Admin permissions per action, daily cleanup cron job, uninstall script and en_US translation file.
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