How fast does support respond?

First response times depend on your plan or product:

• Extension license: within 24 business hours
• Magento Support Starter: within 24 business hours
• Magento Support Pro: priority tickets within 8 business hours
• Shopify Store Care: within 24 business hours
• Adobe Commerce Cloud Ops: incidents within 2 hours, 24/7 for critical incidents
• Enterprise: 24/7 incident response with a 2-hour SLA

Business hours are Monday to Friday. The response time of your plan is listed on its plan card.