Orders, billing and refunds
Payments, invoices, taxes, delivery of downloads and refunds.
What is your refund policy?
Our software and services are delivered digitally, so payments are generally not refundable once a license key or download has been provided or service work has been carried out, except:
- where a refund is required by applicable law; or
- where we confirm a material defect that we cannot fix within a reasonable time.
To request a refund, email info@techimprovement.net with your order number and the reason. If a refund is issued, the license ends and the extension must be removed. See our Terms and Conditions.
Which payment methods do you accept?
Card payments are processed by Stripe. Your card details are handled by Stripe, and we do not store full card numbers.
Charges for our Shopify apps are billed by Shopify and appear on your Shopify invoice.
Where can I find my orders and invoices?
Your orders and invoices are under My Account › My Orders.
Is sales tax or VAT added to the price?
Prices are shown in the currency displayed at checkout. Sales tax or VAT is added where the law requires it and is shown before you pay.
When do I get my license key and downloads?
Our products are delivered digitally; nothing is shipped. Once your payment is confirmed, your license key and downloads become available in your account, and you can generate Composer access keys.
Support subscriptions begin once the first payment is confirmed, after which we contact you to arrange access and agree on priorities.
Didn't find the answer to your question?
We are always happy to help you out.